Frequently Asked Questions (FAQ)
Have a question? We’ve got answers. If you don’t see your question here, feel free to contact us.
🛒 What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure checkout options depending on your region.
🚚 How long does shipping take?
Shipping times depend on your location and shipping method. Standard shipping takes 7–14 business days; express shipping takes 3–7 days.
📦 How can I track my order?
You’ll receive a tracking number by email once your order ships. Use it to track your package on the courier’s site.
🔁 What is your return policy?
We accept returns within 14 days of delivery for unused sneakers in original packaging. See our Returns & Refunds page for full details.
👟 Are your sneakers authentic?
Yes! All our sneakers are 100% authentic and sourced from trusted suppliers.
📧 I entered the wrong shipping address. Can I fix it?
If your order hasn’t shipped yet, contact us ASAP. Once shipped, we cannot change the address.
🌎 Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary by destination.
💬 How can I contact customer support?
Use our contact form or email us at tentoesstore@gmail.com.
Last updated: April 2025
